WWWTrak -- ISP Billing and Customer management

WWWTrak (v5.0) -- ISP Billing and Customer management

WWWTrak is also an easy to customer billing system. It provides an easy and powerful interface for importing or linking user statistics from the host system, as well as exporting or linking to existing accounting systems.

WWWTrak is centrally built around the customer and the powerful customer form. The customer form is the workhorse of WWWTrak. It is easy to use with an eye toward accuracy. Almost 1/2 of the many fields such as cities, states, country, zip or postal code, billing category, payment terms, pc type, source, commercial customer tag, etc. use handy lookup lists. This greatly reduces the possiblity of error in important customer information.

For WWWTrak there are two types of customers: INDIVIDUAL and COMMERCIAL. Individual accounts provide for the majority of most ISP users and conisists mainly of private and home users. For the majority of these users, simple billing of one of several plans, and perhaps a remote host is all this user type requires.

Commercial accounts are genrally larger and more complex. ISP's provide a wide array of support for the wide matrix of services, materials, and requirements for the dynamic,complex, individually talyored enviornment of todays businesses.
General layout

Individual Accounts

Signup sheets.
Unlimited additonal mailboxes.
Electronic "Post-It" style notes for each employee.
Contact history.
Powerful filters to "group" customers by.
Lookup on any field.
Digitial photo id.

Commercial Accounts

Unlimited remote equipment and locations per customer.
Manage related Individual accounts.
Maintains unlimited equipment, Ip addresss, network information,customers, domains.NIC information for each customer.
Powerful grouping and analysis tools.

Multi-level internal security

There are several levels of internal security that allow you to customize the level of security to meet your requirements for your users (Employees).

User	Description
SuperUser	These are persons that have all the permissions of an administrator and the special, highly critical functions such as end of month processing, maintaining interfaces, etc.
Accounting	Financial concerns, billing, accounting, end of month billing and processing
Administrators	Responsible for some day to day management, such as: maintaining users, adding zip codes, etc.
Users (Employees)	Generally responsible for working with clients, and doing most of the day to day operations These users have access to the front-end customers.

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