TechTrak
(v1.0)
-- Help desk system
TechTrak allows for your technical support personnel to quickly respond personally to your customers unique set of needs and problems. It tracks items that are of interest to the technician about each customer. It allows you to tailor these items for the type of support that you provide. For instance, if you are electrical contractor and need to know what type of main power is coming into your customer's house. It allows you to define "Main Power" and the various subtypes that you encounter.
TechTrak provides a quick and easy but powerful all-in-one screen that allows for quick response to your end users.
TechTrak differs from our WOTrak another similar type program in that it was meant to primarly track and for technicans to respond to real-time problems online. WoTrak was designed to be used as a work ticket system used for work that is requested,work is done(maybe a multi-step process, involving materials), billed (when done), etc.
WoTrak is used when the someone takes a request, responds to the request, and for customer bill. This may all happen in an hour or over the course of several weeks. TechTrak can be used for this to a degree but is designed more for situations where most of the response is inacting/talking with the customer and does NOT involve external materials, labor, etc.
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